Questions and answers
How long does an audit take, and what happens after?
About 2, 3 or 4 weeks for up to 10, 20 or 30 page templates, counted from kickoff. Every audit includes one retest round within 90 days. After the report, we give you a fixed quote for remediation, or your own developers can work from the issue log.
What's included in the price?
Our standard prices are published on the pricing page, and each one lists what's included. Fixes, and sites bigger than our audit tiers, are quoted. You approve one number before any work starts.
Do you guarantee we'll be ADA compliant or won't get sued?
No, and no one honestly can. Accessibility is a standard you test against, not a status you earn once. We find and fix barriers, retest, and give you dated records of the work. Your attorney decides legal questions.
What's the difference between an automated scan and an audit?
A scanner finds some issues, like missing labels and low contrast. It can't tell whether a person can book or buy using only a keyboard or a screen reader, so people test that. Our free Snapshot is an automated scan, and the audit adds testing by people.
What do we get at the end?
From an audit: a dated report, a spreadsheet issue log that says who fixes what, a walkthrough call, a draft accessibility statement and one retest round. From fixes: a dated fix log of every change we made.
Is a retest included?
Yes. Every audit includes one retest round within 90 days of the report. Extra rounds are half the audit price: $600, $975 or $1,475.
What standard do you test against?
WCAG 2.2 Level AA, the current version of the international web accessibility standard. Which version applies to you legally is a question for your attorney.
Do you use overlays or widgets?
No. An overlay sits on top of a broken page and doesn't fix the code underneath. About 1 in 4 website-accessibility lawsuits in 2025, across all courts, targeted sites that already had an overlay installed (EcomBack: 983 of 3,948). We fix the code instead.
Who does the testing, and with what?
An accessibility tester runs the manual tests with a keyboard, screen readers and zoom up to 400%. We test with JAWS and NVDA on Windows, VoiceOver on Mac and iPhone, and TalkBack on Android. A senior accessibility reviewer checks every finding before it reaches you.
What's a page template, and do you test every page?
A page template is one layout your site reuses, like your product page or a service page. We test every template you buy, plus your key journeys from start to finish. A fix in a template fixes every page built from it.
Can our own developer do the fixes?
Yes. The issue log tells them what to fix, where and how. Consulting hours cover their questions along the way, and we retest the fixes when they're done.
We got a demand letter. Can you help?
We help with the technical side. Our demand-letter technical review ($950) checks every barrier the letter names and gives your attorney a findings memo and a fix plan. You need your own attorney: we don't give legal advice or represent you.
Is this legal advice?
No. We provide technical accessibility services, not legal advice. When you have an attorney, we work alongside them.
What does monitoring include?
Monitor ($99 a month per site): automated scans of up to 100 pages every week, every alert reviewed by a person, a weekly hands-on keyboard check of your home page and top journey, and a monthly summary. Managed testing ($275) adds a person testing 2 key journeys with a keyboard and screen readers every quarter. Managed testing + fixes ($395) adds up to 2 fix hours a month, accessibility statement updates, a re-audit after 12 months and your records in one place. Month to month. Cancel with 30 days' notice.
Do monitoring plans have a contract?
No. Month to month. Cancel with 30 days' notice.
Do you work with WordPress, Shopify or a custom site?
Yes. We test and fix WordPress, Shopify, Webflow and custom sites, including Next.js. The approach is the same: test with people, fix in your code.
What about my booking tool or Shopify checkout?
Third-party tools like booking widgets and Shopify's checkout are controlled by the companies that make them. We test them, but we can't change their code. If a problem is in another company's tool, we write it up for you to send to them. If it makes sense, we can also build you an accessible replacement.
Will our site go down while you work?
We work on a copy of your site first, so your live site keeps running while we make fixes. Nothing goes live until you approve it, and if a fix changes how your site looks, we show you first.
We already have an audit. Can you work from it?
Yes. If another company did the audit, we check it first at our hourly rate of $150, then quote the fixes. We retest every fix we make.
What access do you need?
A signed testing authorization, the pages and journeys in scope, and test logins if a journey needs one. For fixes, access to a copy of your site or to your theme or code. We never need real customer or patient records.
Can you go faster?
Sometimes. Rush delivery (+20% on the project price) takes about half the usual time, and only when we have the capacity. We tell you before you pay.
Do we need an accessibility statement?
It's a good practice, and something procurement teams and customers often look for. Every audit includes a plain-language draft based on the testing we actually did. On its own, a statement is $200, based on at least our free Snapshot of your site. We only write what we tested.
What is a VPAT?
A Voluntary Product Accessibility Template, a standard report format procurement teams often ask for. Filled in, it's called an ACR. Most useful if you sell to buyers who ask for one, such as schools, hospitals, government or large companies. Written only from our own audit or retest in the last 6 months. Buy it with an audit, or on its own if we've tested your site in the last 6 months. Ours start from $325.
Do you provide a badge or certificate?
No. Those stay on a site after the next update and read as a promise no one can keep. We give you dated reports and logs instead, and your accessibility statement says what was tested and when.
Could this qualify for a tax credit?
It may. The IRS Disabled Access Credit (Form 8826) can apply to some small businesses for accessibility costs. Ask your tax advisor whether it applies to you. We don't give tax advice.
How fast do you reply?
We reply the next business day. Email us at team@theaccessibilityco.com or use the contact form.
We provide technical accessibility services, not legal advice.